IT Job description
Job description IT technical support officers monitor and maintain the computer systems and networks of an organisation. They install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. Organisations rely on accessing information via computers. Problems may arise through systems failure, operator error or user misunderstanding. Businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them. Technical support officers are sometimes known as help desk operators, technicians or maintenance engineers. The work is as much about understanding how packages are used as applying detailed technical knowledge. Typical work activities In essence, technical support officers are responsible for ensuring the smooth running of computer systems. Tasks vary depending on the size and structure of the organisation, but will typically includ...